HOW CAN I TRACK MY ORDER?
You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn’t land in your Junk folder, as emails sometimes end up there by accident.
Galleri Sand is a Norwegian company, we ship from your Norwegian based facilities. We use DHL to fulfill our international orders.
Delivery is normally within 3-7 business days from the order date. However please note that sometimes it can take 1-2 days extra due to delays in transit or if our warehouse has an unusually high volume of orders.
CAN I CANCEL MY ORDER?
If you wish to cancel your order before it leaves our warehouse please call us immediately on +47 41 41 42 32. However, we can’t guarantee that we’ll have enough time to cancel your order, as our packing/shipping department aims to give a fast and reliable service. If you placed your order during the weekend or after business hours, please send us an email.
HOW DO I EXCHANGE A PRODUCT?
If you would like to exchange a received product for something different, it is processed like a regular return. You send us the item you don’t want and we will refund you. You can then proceed to place a new order in our online shop.
You have the right to return your purchase by emailing Galleri Sand within 60 days of the date you took receipt of the ordered product or the order reached the collection point.
Upon return please send us an email with RETURN clearly written in the subject field to firstname.lastname@example.org
– The email used to register your order
– Order number
– Customer name
– A phone number we can reach you at
Note that the parcel must be sent as a traceable package and in the same package as you got it in, including the protective material around the frame inside the outer package.
Please keep your receipt and your tracking reference until you receive confirmation that we have received your return.
IS THERE A RETURN FEE?
The customer has to pay a return fee of 4,90 €
Galleri Sand makes every effort to issue your refund as soon as possible, and at the latest within 14 days. Please note that Galleri Sand must have received your order return or a mailing receipt before we can issue a refund.